Privacy Policy

We collect personal information only when necessary and only through lawful means. The types of information we may collect include:

• Contact information — your name, email address, phone number, and any details you provide when submitting an inquiry through our website or contacting us directly.
• Transaction information — details about your buying, selling, leasing, or investment plans — property preferences, budget and financing status, timelines, and details of properties you own or are pursuing — that you share with us so we can represent you.
• Technical data — your IP address, browser type, operating system, pages visited, and the duration of your session, collected automatically through server logs and analytics tools.
• Communications— records of correspondence when you contact us by email, phone, or through our website's contact forms or AI assistant.

We do not collect sensitive personal information (such as financial account details, government identification numbers, or health information) through our website unless you voluntarily provide it as part of a specific transaction. Real estate transactions can involve sensitive personal and financial information; we collect only what is needed to represent you and treat all of it as confidential.

We use the personal information we collect only for the purposes for which it was provided, or as reasonably necessary to serve you as a sales representative registered with RE/MAX Escarpment Realty Inc., Brokerage. Specifically, we use your information to:

• Respond to your inquiries and schedule consultations
• Provide real estate trading services — property searches, showings, valuations, offer preparation, negotiation, and transaction coordination
• Meet the obligations of a brokerage registered under TRESA with RECO, including representation agreements, disclosure documentation, deposit records, and transaction record retention
• Send communications about your enquiry or transaction, and — only where you have agreed — occasional market updates you can unsubscribe from at any time
• Analyse website usage in aggregate, anonymized form to improve our website
• Comply with applicable laws, court orders, or regulatory requirements

We will never sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes.

Our website uses cookies and similar technologies to distinguish you from other users, remember your preferences, and improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Strictly necessary cookies — essential for the website to function. They cannot be disabled without affecting site functionality.
• Analytics cookies — used to understand how visitors interact with our website (e.g., pages viewed, time spent). A first-party identifier remembers this browser so a return visit can be recognized, and is joined to a name only after a form is submitted. Approximate city and a one-way hash of the public network address can suggest that two browsers are in the same place. The IP address itself is not stored. Data is aggregated where possible.
• Functional cookies — used to remember your preferences and provide enhanced features.
• Marketing cookies — if you allow them, the Meta Pixel measures page views and contact-link clicks, and successful consultation requests for advertising. Meta may also receive page details and use information you provide for advanced matching, including contact details and, where present, your name, location, or other identity details. Our event calls do not include the text of your enquiry.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect your experience on our website. Most browsers provide instructions for managing cookies in their Help section.

We work with a limited number of trusted third-party service providers to operate our website and deliver our services. These providers may process personal information on our behalf and are contractually required to protect it appropriately. They include:

• Website hosting and infrastructure — to serve and maintain our website
• Analytics providers — to understand aggregate website usage
• Meta — for advertising measurement when you allow marketing cookies
• AI assistant technology — our website includes an AI-powered chat feature. Queries submitted to this assistant may be processed by a third-party AI provider to route your enquiry and prepare Jahan for your consultation. Please do not share information you consider sensitive through the chat assistant.
• Email service providers — to send and receive communications

We do not disclose your personal information to other third parties except: (a) with your explicit consent; (b) as directed by you in the course of a transaction (for example, submitting an offer); (c) as required by law, court order, or by RECO in the exercise of its regulatory functions; or (d) to protect the rights, property, or safety of Jahan Homes, our clients, or the public.

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

We take reasonable and appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encrypted transmission of data over the internet (HTTPS/TLS)
• Access controls limiting who can access client information
• Use of reputable, security-focused service providers for data storage and processing
• Regular review of our security practices and technology

However, no method of electronic transmission or storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner of Canada as required under PIPEDA.

Subject to applicable law and our professional obligations, you have the right to:

• Access — request access to the personal information we hold about you
• Correction — request that we correct inaccurate or incomplete personal information
• Withdrawal of consent — withdraw consent to our collection or use of your personal information where processing is based on consent (subject to legal and contractual restrictions)
• Complaint — lodge a complaint with the Office of the Privacy Commissioner of Canada (www.priv.gc.ca) if you believe your privacy rights have been violated

To exercise any of these rights, please contact us using the information in the Contact section below. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

We retain personal information for as long as necessary to fulfill the purposes for which it was collected and to comply with our legal and regulatory obligations. Ontario brokerages must retain transaction and trade records (agreements, offers, deposit records) for the periods prescribed under TRESA and its regulations.

Website analytics data is typically retained in aggregated form only. Contact inquiry records are retained for a reasonable period so we can follow up on your enquiry.

When personal information is no longer required, we take reasonable steps to securely destroy, delete, or anonymize it.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically.